Community Hospital Honored as PRC Four- and Five-Star Customer Service Hospital

Scottsdale, AZ June 5th and 6th, 2005 — Community Hospital was named as a 2005 PRC 4-Star and 5-Star Customer Service Hospital at an awards luncheon held at The Hyatt Regency Scottsdale at Gainey Ranch. Hospital leaders from across the United States gathered here to participate in the 2005 PRC Client Education Conference hosted by Professional Research Consultants, Inc.

Community Hospital was awarded for its high scores in its employee perception survey and patient survey. Awards received were:

5-Star Awards in Employee Perception Survey:

Employee Training & Education
Patient Care
Total Compensation Package

4-Star Awards in Employee Perception Survey:

Employee Empowerment
Teamwork Between Departments
Teamwork Within Departments

4-Star Award in Patient Perception Survey:

Emergency Department Overall Quality of Care

The 5-Star Award is the designation given annually to any healthcare facility that scores in the top ten percent (at or above the 90th percentile) of PRC’s national employee and/or patient perception database for the prior year. It is based on the percentage of the facility’s employees or patients who rate their facility “excellent” for any of the ten select standard PRC questions.

The facilities receiving the 5-Star award not only receive year-long recognition, but also serve as benchmarking resources for all PRC clients.

4-Star Awards are given to any healthcare facility that scores between the 75 and 89.9 percentile PRC’s national employee and/or patient perception database for the prior year. It is also based on the percentage of employees or patients who rate their facility as “excellent” for any of the ten select standard PRC questions.

Employee and patient research is conducted to obtain the opinions of the employees and patients at Community Hospital via telephone for a confidential interview to assess their perceptions of hospital operations and patient care. The research findings are then presented to the hospital to use in continuous improvement and enhancement of employee satisfaction and patient satisfaction.

“Community Hospital has received these awards for extraordinary efforts that results in putting the care back in healthcare,” said Joe M. Inguanzo, Ph.D., President and CEO of PRC. “We’re delighted to work with such an excellent group of healthcare organizations, and Community Hospital is certainly at the top of the list.”

Tom Carpenter, Community Hospital Vice President of Human Resources and Public Relations, traveled to Arizona to receive the awards.

Professional Research Consultants, a nationally known healthcare marketing research company headquartered in Omaha, Nebraska, is in its 25th year of providing market research for hospitals across the United States.