Community Hospital Honored as PRC Four- and Five-Star Hospital

Omaha, NE June 2006. Community Hospital was named as a 2006 PRC 4-Star and 5-Star Hospital at an awards dinner held in June at The Qwest Center Omaha. Hospital leaders from across the United States gathered here to participate in the 2006 PRC Client Education Conference hosted by Professional Research Consultants, Inc.

Tom Carpenter, Vice President Public Relations and Human Resources and five other Community Hospital employees, were present to receive the awards. Community Hospital received the following awards based on high scores from the employee satisfaction survey:

5-Star Employee Training & Education

5-Star Executive Leadership

5-Star Total Compensation Package

4-Star As a Place to Work

4-Star Overall Quality of Patient Care

4-Star Teamwork Within Departments

The hospital also received the following award based on high scores from the patient satisfaction survey:

5-Star Inpatient Services Overall Quality of Care

Both the employee and patient surveys were conducted to obtain the opinions of Community Hospital employees and patients via telephone for a confidential interview. The employee survey assessed employee perceptions of hospital operations. The patient survey assessed patient perceptions of the overall care they received. The research findings were then presented to the hospital to use in continuous improvement and enhancement of employee and patient satisfaction.

“We are proud to honor Community Hospital as they have worked hard to make their facility an excellent place for their patients and their employees,” said Joe M. Inguanzo, Ph.D., President and CEO of PRC. “We commend them for their commitment to provide first-rate healthcare for their community.”

The 5-Star award designation is given annually to healthcare facilities that score in the top ten percent (i.e., at or above the 90 percentile) of PRC’s national client database for the prior calendar year. It is based on the percentage of hospital patients who rate the facility “excellent” for the Overall Quality of Care question, and the percentage of employees who rate the facility “excellent” As a Place to Work.

The 4-Star Award designation is given annually to any healthcare facility that scores in the top twenty-five percent of PRC’s national client database for the prior calendar year.

Professional Research Consultants is a nationally-known healthcare marketing research company headquartered in Omaha, Nebraska in its 26th year of providing marketing research for hospitals across the United States.