Community Hospital Honored as PRC  Five-Star Hospital

Community Hospital was named as a 2007 PRC 5-Star Hospital at an awards dinner held this summer in Florida. Tom Carpenter, Vice President Public Relations and Human Resources and three other Community Hospital employees, participated in the 2007 PRC Client Education Conference hosted by Professional Research Consultants, Inc.

The hospital received the 5-Star Emergency Room Overall Quality of Care award based on high scores from the patient satisfaction survey.

Patient surveys are conducted on an on-going basis to obtain the opinions of Community Hospital patients via telephone for a confidential interview. The surveys assess patient perceptions of the overall care they receive. Research findings are then continually available to the hospital to use in continuous improvement and enhancement of patient satisfaction.

“Focusing on quality patient care in the emergency room has been our goal,” said Darcie Johnson, RN, Emergency Room and Trauma Nurse Coordinator. “We want to provide excellent care and to meet or exceed our patient’s expectations.”

The 5-Star award designation is given annually to healthcare facilities that score in the top ten percent (i.e., at or above the 90 percentile) of PRC’s national client database for the prior calendar year. It is based on the percentage of hospital patients who rate the facility “excellent” for the Overall Quality of Care question.

Professional Research Consultants is a nationally known healthcare marketing research company headquartered in Omaha, Nebraska in its 27 year of providing marketing research for hospitals across the United States.